7-Day Refund Policy

At EZBUY, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, you may request a refund or exchange within 7 days of receiving your item(s).

1. Eligibility for Refunds & Returns

To be eligible for a refund, the following conditions must be met:

  • The request must be made within 7 days of delivery.

  • The item must be unused, in original condition, and returned in its original packaging.

  • Proof of purchase (order confirmation or receipt) must be provided.

2. Non-Refundable Items

Some products are not eligible for refunds, including:

  • Personal care and hygiene products.

  • Customized or personalized items.

  • Items marked as Final Sale.

3. Refund Process

  • To initiate a refund, contact us via email or live chat with your order details.

  • Once approved, you will receive instructions for returning the product.

  • After inspection of the returned item, we will process your refund to your original payment method.

4. Shipping Costs

  • Return shipping costs are the responsibility of the customer, unless the item received was defective or incorrect.

  • Original shipping fees are non-refundable.

5. Exchanges

  • If you wish to exchange an item for a different size, color, or product, please mention this when contacting us.

  • Exchanges are subject to stock availability.

6. Damaged or Wrong Items

If you receive a damaged, defective, or wrong item, please contact us within 48 hours of delivery with photos as proof. We will provide a replacement or full refund.

7. Contact Us

For any refund or return requests, please contact:
📧 Email: chinasourcing.ali@gmail.com
💬 Live Chat: Available on our website